Frequently Asked Questions (FAQ)

Where are my music downloads from Bia2.com stored?
What does DRM-free mean?
Why are Music Downloads only available in MP3 format?
What are the technical specifications of MP3 Music Download files?
Which computer operating systems are compatible with Bia2 Digital Download Store?
What do I do if I don't have an mp3 player?
Are there any restrictions on how I use the music I purchase?
Can I burn my MP3 files on a CD and listen to it on my CD player?
Why isn't music from my favorite recording artist available for download?
Can I download another copy of my MP3 files after the initial purchase?
Can I return a MP3 album Download after I buy it?
I ordered an album, but I have not been able to download my order yet, what do i do?
How can i contact the customer service?

 

 

Where are my music downloads from Bia2.com stored?

The location of your music depends on the applications you use and your operating system. Usually files are saved to your computer using your Web browser's default save location. Search for ".zip" files on your computer or check your Web browser settings to determine the default location for saving downloaded files.

What does DRM-free mean?

Digital Rights Management or "DRM" commonly refers to software that is designed to control or limit how a file can be played, copied, downloaded, shared, or accessed. DRM-free means that the MP3 files you purchase from Bia2.com do not contain any software that will restrict your use of the file.

Why are Music Downloads only available in MP3 format?

MP3 is the most widely compatible music file format and is supported by most media player applications, hand-held music devices, and some CD and DVD players. Our MP3 format also provides you with the freedom to transfer music you buy to any device you'd like or copy it to a CD without restrictions of any kind.

What are the technical specifications of MP3 Music Download files?

* Bit Rate: Where possible, we encode our MP3 files using variable bit rates for maximum audio quality and smaller file sizes, aiming at an average of 256 kilobits per second (kbps). Using a variable bit rate allows us to allocate a higher bit rate to the more complex sections of music files while using a smaller bit rate for the less complex sections. The average of these rates is then calculated to produce an average bit rate for the entire file that represents the overall sound quality.

* File Size: A typical Album with 10 tracks takes up approximately 50MB of storage space.

* Download Times: An album file 50MB in size will download in less than four minute on a typical broad-band Internet connection. A similar download on a 56k dial-up connection can take up to two hours.

* Album Cover Art: Album cover art is included with each song.

Which computer operating systems are compatible with Bia2 Digital Download Store?

You can buy songs from any computer with a Web browser capable of downloading files from the Internet. The MP3 albums you purchase will download directly to your computer and are compatible with any system that can read the MP3 music format.

What do I do if I don't have an MP3 player?

You will need a media player installed on your computer (like iTunes or Windows Media Player) or a hand-held MP3 device to enjoy your MP3 downloads. If your computer is not currently equipped with a media player, you can download it here

Are there any restrictions on how I use the music I purchase?

When you make a purchase from the Bia2.com, you are also accepting and bound by the Bia2.com Music Service Terms of Use. The albums you purchase from Bia2.com are free of Digital Rights Management software so that you have the flexibility to play them on any of your media players, PC or burn them to CD.

Can I burn my MP3 files on a CD and listen to it on my CD player?

Yes. Albums downloaded from Bia2.com store should be compatible with most CD burning software or CD and DVD players capable of reading MP3 audio files.

Why isn't music from my favorite recording artist available for download?

Our ability to offer music to you in MP3 format is limited by the rights granted to us by the record companies. Currently, not all record companies grant us a license to sell their music for download in MP3 format.

We are constantly working to establish and improve our agreements with record companies so we can offer a complete selection of music downloads in MP3. We do expand our selection frequently and encourage you to check back for new additions to our product catalog.

Can I download another copy of my MP3 files after the initial purchase?

Your Bia2.com album purchases can only be downloaded once. After you have successfully downloaded the file to your computer at the time of purchase, we recommend that you create a backup copy.

We are currently unable to replace any purchased files that you delete or lose due to a system or disk error. If you encounter a problem with an MP3 file immediately after purchase, please contact Customer Service so we can determine how to help you.

Can I return a MP3 album Download after I buy it?

As indicated in the Bia2.com Music service Terms of Use, music downloads are not returnable once they have been purchased.

I ordered an album, but I have not been able to download my order yet, what do i do?

After placing an order, you have 12 hours to download your order. If you have not downloaded your order yet, please visit this link to download it.
(Note: you will need to login using your email and your confirmation number provided to you at the time of order)
http://www.bia2.com/store/customers.php

Contacting Customer Service
Click here to contact our Customer Service.